Britain and Europe Travel Bureau holds the trust of our customers in high regard and understands that your privacy is very important to you. As such, Britain and Europe Travel Bureau is committed to protecting your privacy. Britain and Europe Travel Bureau is bound by the Privacy Act 1988 (Commonwealth). By providing your personal information, you agree and consent to the collection, use, disclosure, storage and holding of your personal information in accordance with this privacy policy.

The following is describes how your personal information is collected, utilised and protected by Britain and Europe Travel in accordance with the Privacy Act 1988 (Commonwealth).

What defines personal information?

Personal information is information or an opinion, in any form (whether true or not) about an individual whose identity is apparent or can reasonably be ascertained from the information or opinion.

How is personal information collected?

In most cases, Britain and Europe Travel Bureau collects personal information directly from you. Your personal information is collected when an enquiry or booking is made with us. Be it by by telephone, letter, facsimile, email or when you visit our website or our store. We may also request information about you when you register for promotions, enter any competition, or when you request brochures or other information.

What personal information is collected by Britain and Europe Travel Bureau?

Britain and Europe Travel Bureau collects personal information about you that is only relevant to your travel arrangements. If you are unwilling to provide this information, Britain and Europe Travel Bureau may not be able to provide you with travel information, book your travel arrangements or provided travel documentation. Personal information is used in the following ways:

- assist in prompt contact. To provide with you with information in relation to any query, quote or booking made with Britain and Europe Travel Bureau

- to enable the provision of information on a product or service or in regards to travel specials or information relevant, or of benefit to, a query, quote or booking made with Britain and Europe Travel Bureau

- assist in securing arrangements with suppliers such as airlines, hotels, insurance providers, car hire and tour operators as per any promotion and provision of a product or service

- in the performance of administrative and operational tasks such as refunds

Disclosure of personal information – when is it required and how is it used?

Britain and Europe Travel Bureau will disclose your personal information to suppliers that is; airlines, hotels, insurance providers, car hire and tour operators. This is done solely for the purpose of making and completing travel bookings and arrangements. In other cases, Britain and Europe Travel Bureau may provide names and addresses to supplies, to ensure delivery of documents or brochures. In such cases, the supplier is prohibited from using your personal information except for the specific purpose for which it was intended. Britain and Europe Travel Bureau does not share or disclose any personal information to third parties.

Information about fellow travellers

When you provide Britain and Europe Travel Bureau with information about other people travelling with you that is; family, friends or business associates, you are authorising Britain and Europe Travel Bureau with the use of this information and as such you are authorised to provided their information. As that agent you are responsible for making them aware of the privacy policy of Britain and Europe Travel Bureau.

Keeping your personal information up-to-date

As part of our service focus Britain and Europe Travel Bureau make every effort to ensure that your personal information is accurate, complete and up-to-date, however if you are aware that current personal information we are holding about you is inaccurate, incomplete or out-of-date, we would ask that you contact us. We will promptly update you personal information so that is accurate and complete.

Accessing your details about your personal information

Subject to some exceptions contained in the Privacy legislation, you can find out what personal information Britain and Europe holds about you. Please contact us, however as part of the Privacy legislation, you will need to verify your identity before giving you access.

Using sensitive information?

Britain and Europe Travel collects, uses or discloses sensitive information about you if: When it is relevant to your travel arrangements. You consent to the collection, use or disclose of sensitive information about you for example Travel Insurance – Pre-existing Medical Conditions. It will not be collected, used or disclosed any sensitive information about you unless required to so by law.

Sensitive information by law is defined as: any information about a person's racial or ethnic origin, political opinion, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual preferences or practices, criminal record or health information.

Marketing and privacy

Being customer focused is important to Britain and Europe Travel Bureau. As part of this service Britain and Europe Travel Bureau may use personal information that has been collected to identify a service or product that may directly benefit you. Britain and Europe Travel Bureau may contact you from time to time to let you know about special offers, important travel information or information of new or existing products. You can contact Britain and Europe Travel Bureau at any time should you wish not to receive marketing or travel information.

Trans-Border data flows

In providing our services to you it may be necessary for us to forward personal information to relevant overseas third party service providers. Please let us know if you have any objections to such transfer of information.

Storage security of your personal information

Britain and Europe Travel Bureau takes all reasonable precautions to protect all personal information that we holds about you from misuse, loss, unauthorised access, modification and disclosure.

Do you have a Privacy Complaint or Query?

If you wish to discuss a privacy complaint or wish to access the personal information that Britain and Europe Travel Bureau currently holds about you, please feel free contact us on:

Phone: 02 6282 2000 | Email: travel@britainandeurope.com | Address: Shop 5, 67 Townshend Street, Phillip ACT 2606

Should a complaint not satisfactorily resolved, please direct your complaint to the Federal Commissioner's hotline service on: 1300 363 992.